Refund policy
✅ 30-day Money Back Guarantee:
For us, guaranteeing the quality of the products sold is fundamental. If you receive a damaged or defective product, do not hesitate to contact us. We are here to ensure that you are completely satisfied with your purchase.
⏱️ Return Window:
- Return products within 30 days of delivery.
☑️ Return Eligibility:
- Items must be unused.
- Include an order number slip or a printed purchase confirmation email inside the package. This is not mandatory, but it helps us process your refund quickly.
🚚 Shipping Costs:
- Customers are responsible for return shipping costs.
📍 Return Address:
Return your items to the following address:
QUADROEMME SRL - Returns
Via Giuseppe Garibaldi 104
95046 Palagonia (CT)
Italy
⏱️ Processing Returns:
- Returns are processed within 3 business days of receipt.
- Refunds will be issued to the original payment method.
🌍 International Returns (Extra-EU 🇪🇺):
For returns from countries outside of the EU, mark the shipment as "Merchandise Return" to avoid additional fees. Customers are responsible for any applicable brokerage or customs charges. Items shipped COD, with additional brokerage fees, or customs charges billed to POV Mounts will be rejected.
💔 Damaged or Incorrect Items:
- Report any issues with damaged, defective, or incorrect items within 10 days of delivery for assistance.
For further assistance, do not hesitate to contact our customer support through our official social media channels or at support@povmounts.com.